MEMBERSHIP POLICY

Membership Cancellation
* Membership at Grapple Zone LDN LTD runs on a monthly basis and is a rolling contract with a minimum term of one month.
* Members may cancel their membership after or with effect from the end of the minimum term, by giving an advance one full calendar month written notice, effective from the day the notice is given. This should be done via sending an email to admin@grapplezone.co.uk.
* A Grapple Zone LDN LTD team member will respond to all cancellation requests. If confirmation of cancellation is not received, the member is responsible for re-submitting the cancellation request.
* It is the responsibility of the member to advise their bank to cancel the Direct Debit instruction after the final payment has been made. Grapple Zone LDN LTD is not obliged to refund any fees where the member has not canceled the instruction and cannot provide proof of a valid cancellation request. All fees/charges must be cleared prior to canceling the direct debit.

Re-joining Fee
* Any member who cancels their membership and wishes to re-join will be subject to the current joining fee and will be placed on the current membership tariff as stated on https://www.grapplezone.co.uk/membership

Freeze Membership
* Members may freeze their membership after or with effect from the end of the minimum term, by giving an advance one full calendar month written notice, effective from the day the notice is given. This should be done via sending an email to admin@grapplezone.co.uk.

* A Grapple Zone LDN LTD team member will respond to all freeze requests. If confirmation of freeze is not received, the member is responsible for re-submitting the freeze request.
* It is the responsibility of the member to advise their bank to cancel the Direct Debit instruction after the final payment has been made. Grapple Zone LDN LTD is not obliged to refund any fees where the member has not canceled the instruction and cannot provide proof of a valid freeze request. All fees/charges must be cleared prior to canceling the direct debit.