Membership Cancellation

• Membership at Grapple Zone LDN Ltd runs on a monthly basis and operates as a rolling contract with a minimum term of one month.
  

• Members may cancel their membership after, or with effect from, the end of the minimum term by giving one full calendar month’s written notice, effective from the date the notice is received. Cancellation requests must be sent by email to admin@grapplezone.co.uk.
  

• A Grapple Zone LDN Ltd team member will respond to all cancellation requests. If confirmation is not received, it is the member’s responsibility to re-submit the request.
  

• It is the member’s responsibility to instruct their bank to cancel the Direct Debit after the final payment has been made. Grapple Zone LDN Ltd is not obliged to refund fees where the member has failed to cancel the instruction and cannot provide proof of a valid cancellation request. All fees and charges must be fully settled before the Direct Debit is cancelled.
  

Re-joining Fee

• Any member who cancels their membership and later wishes to re-join will be subject to the current joining fee and will be placed on the current membership tariff listed at:
   https://www.grapplezone.co.uk/membership
  

Membership Freeze

• Members may freeze their membership after, or with effect from, the end of the minimum term by giving one full calendar month’s written notice, effective from the date the notice is received. Freeze requests must be emailed to admin@grapplezone.co.uk.
  

• A Grapple Zone LDN Ltd team member will confirm all freeze requests. If confirmation is not received, the member is responsible for re-submitting the request.
  

• It is the member’s responsibility to instruct their bank to cancel the Direct Debit after the final payment has been made. Grapple Zone LDN Ltd is not obliged to refund fees where the member has not cancelled the instruction and cannot provide proof of a valid freeze request. All outstanding fees must be cleared before the Direct Debit is cancelled.